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RTO Support Blog

We were knocked down but we got up again

Rod O'Donnell - Sunday, November 20, 2011

Hi,

As many of you noted and subsequently contacted me by phone, our absence for the internet over the last week was not the shape of things to come, but the inevitable result of our hosting company's upgrade to a newer Apache Server.

As with all computer upgrades, the upgrade process takes longer and has more problems than initially anticipated, this one however, seemed to be the granddaddy of them all, the website and our emails were off the air for nearly three days!!! Talk about a problem!!!

Fortunately, we have a series of redundant internet services and were able to restore emails almost immediately, just not through the normal email address, the new website had the indignity of being replace by the old site, which was more annoying than dysfunctional.  (I am apologizing still to Rob who went to the wrong address :) )

 We are back, the site is back the emails all work and we have learnt from this experience and hope it never happens again.

 Talk soon.

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